After-Hours Support
When your child isn’t feeling well, questions can come up even after the office has closed. Sweetgrass Pediatrics’ nurse triage line provides guidance after regular hours to help you decide what to do next.
Guidance When Your Child Isn’t Feeling Well
When your child develops a new symptom or starts feeling worse, it can be hard to know if care can wait until morning. Sweetgrass Pediatrics’ nurse triage line connects you with a nurse who will listen to your concerns and help you determine the next steps.
The nurse will ask when symptoms started, review relevant health history, and discuss any medications you’ve given. They may also ask about your child’s appetite, fluid intake, activity level, and other changes. Based on the information you provide, the nurse can offer home care guidance, recommend an appointment, or advise you to seek more immediate care.
SUPPORT WHEN YOU NEED IT
How to Reach Us
At Sweetgrass Pediatrics, caring for your child extends beyond regular office hours. When health concerns come up, we can help you understand what to do next. Review the options below to reach our nurse triage team, request a callback, or find immediate help in an emergency.
Online Support Ticket
To request a callback from our nurse triage team, complete an online support ticket with your child’s information, a short summary of your concerns, and the best phone number to reach you. Your request will be forwarded to the team so a nurse can call you back.
Call Our Practice
Call (843) 416-3333 and follow the prompts to connect with our nurse triage team. If you’re asked to leave a message, provide your contact details and keep your phone close so you’re available when a nurse calls back.
For Emergencies
Call 911 right away if your child has a life-threatening emergency, including loss of consciousness, severe bleeding, or a seizure.
In need of after-hours support?
Unsure what to do about your child’s symptoms? Our nurse triage team can talk through your concerns and offer guidance on next steps. Give us a call or complete an online support ticket to request a callback.
Preparing for Your Conversation
Gathering a few details before your call helps the nurse understand your concerns and makes it easier to share information about your child.
Please have the following ready:
- Your child’s name and date of birth
- When symptoms began, how your child is feeling now, and any changes you’ve noticed
- Temperature readings, including when they were taken and the method used
- Any medications given, along with the name, amount, and time of the latest dose
- Existing medical conditions and known allergies
- Changes in appetite, drinking, sleep, activity, or bathroom habits
If possible, stay close to your child during the call so you can answer questions about their symptoms and behavior. Keep a pen and paper handy to note the nurse’s advice, signs to watch for, and any recommended follow-up care.
